3rd Line Technical Support Engineer - Investment Management

5th July 20182018-07-05
Contract West End & Mayfair
£300-400 Day Rate plus overtime
This vacancy is now closed

The 3rd Line Technical Support Engineer is responsible for implementing and maintaining all aspects of our client's technology. This includes daily support tickets, desktop troubleshooting, account management, hardware/software installation and upgrades, new PC build outs and desk relocations. You will interface with all members of staff on a daily basis thus requiring the highest level of presentation, communication and professionalism.

This Investments client offers sociable working hours, no late or night shifts, and a high end working environment in their offices in Mayfair. Although the core hours are standard office hours, there is also the opportunity to achieve extra billable hours for standard extra time Monday to Friday and an enhanced rate if you work weekends for office moves etc.

 

Responsibilities

  • Technical Escalation point for the IT Support desk
  • Acting as a bridge between the Support and Infrastructure teams
  • Understanding the needs of the Support team and be able to convey that through to Infrastructure
  • Understanding of Infrastructure road map and translating that to the Support team
  • Microsoft Windows 7/10, installation, use and troubleshooting
  • Microsoft Office 2007-2016, installation, use and troubleshooting
  • Troubleshooting 3rd party financial software softwares and plugins
  • Usage of IT Service Desk software to track user incidents
  • Mentoring junior team members to advance their technical knowledge and troubleshooting skillset
  • Ability to work outside of standard business hours

 

Requirements

  • Soft skill set capable of handling high profile end users with professionalism
  • Excellent written and verbal communication skills and phone manner
  • Attention to detail to the point of being able to project manage events where necessary
  • Advanced knowledge of Microsoft Windows and Office
  • Advanced knowledge of one or more mobile operating systems
  • Understanding of two-factor authentication, particularly RSA administration
  • Solid understanding of Active Directory and Group Policy (SharePoint integration experience beneficial)
  • Knowledge of network printer installation and administration via GPO
  • Working knowledge of Cisco switch administration
  • Intermediate Avaya Site Administration
  • Strong knowledge and experience of end point security
  • Experience of Windows imaging (particularly LANDesk)
  • University degree and 6-8 years’ experience in a technical, client facing role preferable for another Financial Services Client