Desktop Support Technician - Investment Management

8th November 20182018-11-08
Contract West End & Mayfair
£20 to £24 Hourly Rate

Do you have proven IT Support experience? We have an excellent opportunity available for a Desktop Support Technician who will provide a range of services essential for the smooth operation of a client-centric IT service model.

 

Benefits:

  • No anti-social shift patterns
  • Opportunity for extra paid hours on a regular basis
  • 6 month rolling contract (long term)

 

Main duties and responsibilities:

  • Provide onsite, hands-on technical support to help install, upgrade and troubleshoot hardware and software systems
  • Quickly diagnose and resolve IT issues for users in a professional manner
  • Manage customer expectations to enhance the overall IT support experience
  • Maintain a group and personal ticket queue
  • Catalogue hardware changes in an Asset Manager, keeping the register up to date
  • Create knowledge articles for newly discovered issues and established procedures
  • Understand how and when to escalate to next level of support

 

Skills Required:

  • Basic knowledge of Windows 10 and 7, MS Office Suites, Desktop and Laptop hardware and Mobile phone technology
  • Ability to setup new desktop hardware installations
  • Ability to carry out user desk moves independently as required, whilst ensuring they meet the client’s cabling standards
  • Professionalism of a high enough level to provide VIP support to senior management
  • Ability to connect Video Conferences and assist users and guests with connectivity in Meeting rooms
  • Basic understanding of BlueJeans, GoToMeeting, LoopUp and other conference call facilities
  • Experience of performing meeting room checks and ensure their functionality and resolve any issues that it might be present
  • Basic understanding of machine builds/imaging

 

Personal Attributes:

  • Excellent customer service skills
  • Be able to work independently and as part of a team
  • Be energetic and enthusiastic with an eagerness to learn the latest technologies in the industry

 

Full Time

6 month rolling contract