IT Support Engineer - 3 Months Fixed Term Contract

13th January 2020
Permanent Tunbridge Wells
£19 Hourly Rate & Paid Holiday

Our client is looking for an IT Support Engineer to join their small but high functioning IT team.

You will be responsible for providing technical support to end-users throughout the business.

This is a temporary role and will be 3 months initially with the potential to extend. You will also receive 28 Days’ Holiday including Bank Holidays pro-rata.

 

Key Responsibilities:

  • Provide end-user support and training on the phone or in-person
  • Produce bespoke training guides and tutorials relating to IT systems and collaboration tools such as the Office 365 suite
  • Conduct training sessions and workshops as required
  • Ensure IT devices are correctly configured for users
  • Work with the IT Service Desk Supervisor to manage the IT Help Desk and adhere to SLAs
  • Complete scheduled maintenance tasks
  • Process requests for IT equipment ensuring work is carried out using laid down standards and procedures
  • Carry out IT inductions for new members of staff
  • Work with the Service Desk Supervisor to create and test internal IT procedures and ensure they are kept up to date
  • Co-ordinate, setup and manage IT equipment for training and meetings
  • Keep up to date with software and systems in place
  • Support the rest of the IT Team, providing cover where necessary

 

Technical Experience Required:

  • Office 365 (Teams and SharePoint)
  • Cisco, Meraki or Mitel Telephony
  • Citrix XenApp
  • Intune
  • EMS
  • SCCM
  • uniFLOW