Level 1 Support Engineer - Fast Career Progression

15th June 2021
Permanent Tunbridge Wells

This Tunbridge wells based IT Services Company specialises in delivering a highly tailored service to a select group of clients within Kent, Sussex and London and are far removed from being a standard MSP. Working for this firm you will gain exposure to 2nd Line Engineering in a short period of time and you can expect to be learning new skills and technologies from day one with mentoring provided by Senior Desktop, Network and Infrastructure Engineers.


Experience Required:

  • Windows 10
  • Microsoft Server 2008-2019
  • Hyper-V
  • Microsoft 365
  • Remote Desktop Services
  • Active Directory
  • Group Policy
  • DNS
  • TCP/IP & Routing
  • Switching
  • Firewall
  • VPNs
  • Mac OSX (Preferred)
  • Wi-Fi
  • Structured cabling systems
  • IP telecoms/SIP
  • 3CX phone systems (Preferred)


The Job:

  • Accurately record all support calls in their ticket management system
  • Proactively monitor support queues and respond in a timely way
  • Maintain all internal performance targets
  • Carry out scheduled maintenance and updates on client environments
  • Always follow a best practice approach to cyber and network security
  • Always maintain a polite and professional approach
  • Liaise with third party vendors
  • Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
  • Assist with onsite client deployments
  • Visit client sites to conclude escalated helpdesk support cases
  • Liaise with Projects Team and others around the business
  • Provide some out of hours cover on a rota basis


Driving licence useful as there will be an opportunity to attend various client sites.