Hardware Refresh Engineer

We are looking for a Desktop Engineer to join on a contract basis to support a large-scale hardware refresh programme. This role will suit someone with strong desktop build and deployment skills who enjoys working in a structured environment.

Key Responsibilities

• Building, profiling, and deploying laptops (Lenovo and Dell) to end-users.

• Managing equipment lifecycle in ServiceNow (CMDB updates, in stock ? in use).

• Supporting hardware procurement, stock management, and inventory control.

• Preparing equipment for new joiners, leavers, and movers on a weekly basis.

• Coordinating quarterly disposal lists for faulty/retired kit.

• Packing and shipping equipment with required accessories.

• Arranging vendor repairs for out-of-warranty devices.

Skills & Experience

• Proven experience in a Desktop Engineer or similar EUC role.

• Strong knowledge of laptop build, configuration, and deployment processes.

• Familiarity with ServiceNow (or equivalent ITSM/CMDB tool).

• Good organisational skills to manage hardware stock levels.

• Comfortable with repeatable process work in a high-volume environment.

• Experience with hardware refresh or lifecycle management projects.

This is a hands-on, process-driven role where attention to detail and reliability are key.

If you’d like to know more, please get in touch.